Privacy Policy

1. Who We Are

This website, tic.uk, is operated by Travel Industry Connect Limited ("TIC", "we", "us", "our"), a company registered in England and Wales under company number 10650847, with its registered office at 9 Cherry Tree Lane, Potters Bar, England, EN6 2QG.

We are the data controller responsible for the personal data you provide through this website. We are registered with the Information Commissioner's Office ("ICO") under registration number CSN6826985.

This policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights you have over it. It applies only to this website. We process personal data in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

2. Information We Collect

We only collect personal data that you choose to give us through the forms on this website.

• Enquiry / contact form: your name, email address, phone number, company name, the services you are interested in, and any details you include in your enquiry (for example application type, card processing volume, cover requirements, or free-text message).
• Product waitlist: your email address and the product you are interested in.
• Technical data: when you visit the site, our hosting and security provider automatically processes limited technical information (such as your IP address and browser type) in server logs to keep the site available and secure. We do not use this to identify you.

We do not collect special category data, and we do not knowingly collect data from anyone under 18. This website is intended for business users.

3. How and Why We Use Your Information

We use your personal data only for the purposes for which you provided it:

• To respond to your enquiry and discuss the services you have asked about. Lawful basis: legitimate interests (responding to a request you have made) and, where relevant, taking steps at your request before entering into a contract.
• To notify you about a product you have joined the waitlist for. Lawful basis: consent, which you can withdraw at any time.
• To keep the site secure and prevent abuse of our forms. Lawful basis: legitimate interests (protecting our systems and preventing fraud and spam).

We do not sell your personal data, and we do not use it for automated decision-making or profiling.

4. Cookies

This website does not use advertising, tracking, or analytics cookies. We do not build a profile of your browsing activity. Our hosting and security provider may set strictly necessary cookies required to deliver the site and protect it from abuse. Because we set no non-essential cookies, we do not display a cookie consent banner. If this changes, we will update this policy and ask for your consent where the law requires it.

5. Who We Share Your Information With

We do not sell or rent your personal data. We share it only with the service providers that help us run this website and respond to you. Each acts as our processor under a contract that requires them to protect your data:

• Postmark: a transactional email service that delivers your form submissions to us by email.
• Cloudflare, Inc.: hosts the website and provides security and content delivery.
• Softcery: builds and maintains this website on our behalf.

We may also disclose personal data where we are legally required to do so, or to establish, exercise, or defend legal claims.

6. International Transfers

Some of our providers are based outside the UK, including in the United States. Where your personal data is transferred outside the UK, we rely on appropriate safeguards recognised under UK data protection law, such as the UK International Data Transfer Agreement, the International Data Transfer Addendum to the EU Standard Contractual Clauses, or the UK Extension to the EU-US Data Privacy Framework. This ensures your data receives an equivalent level of protection.

7. How Long We Keep Your Information

We keep your personal data only for as long as we need it. Enquiry details are retained for as long as necessary to deal with your enquiry and to keep a reasonable record of our dealings with you, after which they are deleted. Waitlist data is kept until you ask us to remove it.

8. Your Rights

Under UK data protection law, you have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to delete your data ("right to erasure");
• restrict or object to our processing of your data;
• request the transfer of your data ("data portability");
• withdraw your consent at any time, where we rely on consent;
• lodge a complaint with the ICO.

To exercise any of these rights, email us at privacy@tic.uk. We will respond within one month. Exercising your rights is free of charge, unless your request is manifestly unfounded or excessive.

9. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Form submissions are transmitted over encrypted connections, and access to your data is limited to those who need it to respond to you. No method of transmission over the internet is completely secure, but we work to keep your data protected.

10. Links to Other Websites

Our website may contain links to third-party websites, such as our social media pages. This policy does not apply to those sites. We are not responsible for their content or privacy practices, and we encourage you to read their own privacy policies.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will change the "last updated" date at the top of this page. Please check back periodically to stay informed.